Data Driven Company - Data Intelligence Needs Data and Process Consistency
Only the triad of data consistency, process consistency, and consistent data analysis makes companies Data Driven and Customer Centric.
For a successful transformation into a data-driven company, it's crucial to uniformly view and understand processes and data and establish data consistency. This means data can flow seamlessly across various departments and systems, are in a consistent form, and continuously support operational processes and people.
Erst der Dreiklang Datendurchgängigkeit, Prozessdurchgängigkeit und durchgängige Datenanalyse macht Unternehmen Data Driven und Customer Centric.
Für eine erfolgreiche Transformation zu einem datengetriebenen Unternehmen ist es wichtig Prozesse und Daten einheitlich zu betrachten und zu verstehen sowie Datendurchgängigkeit herzustellen. Dies bedeutet, dass Daten über verschiedene Abteilungen und Systeme hinweg nahtlos fließen können, in einer konsistenten Form vorliegen und die operativen Prozesse und Menschen durchgängig zu unterstützen.
Automation, AI and blind spots: Why data quality is more important than ever
In an age when customers expect more than just a product or service, data-driven customer service is at the heart of a successful business. Data governance plays a crucial role in this. It is the foundation on which 360-degree customer service is built, ensuring that the various departments of the company – sales, marketing, customer service – all access the same high-quality and consistent data.
